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What is a chatbot?

A chatbot is software that can talk with people through a live chat interface. That can occur on a brand’s website or application, or through platforms like Slack, Skype, Facebook Messenger, WhatsApp, and even Alexa.

Big brands like Starbucks and National Geographic are now utilizing chatbots to facilitate sales and discover data.

Simple chatbots scan the keywords in a customer’s request and inquiry to convey pre-bundled answers, while more modern chatbots controlled by artificial intelligence (AI) and machine learning (ML) can utilize natural language preparing and processing to create reactions, responses, and more intricate discussions.

AI chatbots are more adaptable when the human speaking them doesn’t give the specific message they’re customized and programmed to get. Instead, they actively learn from the conversations they have to help customers reach their goals.

AI-powered chatbots are commonly better coordinated with the CMS and CRM stages that support a brand’s online presence, permitting them to take advantage of client data and give customized encounters.

Here’s the way an AI-fueled chatbot may contrast from a chatbot programmed to offer specific responses to specific inquiries:

User: Hey, what time is your store open in California today?

Simple chatbot: Hi! We’re open until 9 pm today.

AI Chatbot: Hi Samson! We’re open until 8 pm today. It’s snowing in California, so dress warm!

How a chatbot enhances customer experiences

While the advantages for the company that uses chatbots include reducing costs (your live chat support staff bill will be much lower),  the real winner will be your customers. Here are how a chatbot improves customer experiences.

Here are the eight different ways a chatbot can improve your customer experience. 

1. Seamless live chat

Customers can engage with a chatbot similarly they would in an online discussion in an online conversation with live customer support employees, so the expectation to absorb information for customers to engage with chatbots is for all intents and practically nonexistent. Since numerous chatbots use natural language processing methods, they can analyze the customer’s question and convey a reaction that addresses the customer’s issues.

Most chatbots can also be seamlessly integrated into the organization’s website or cell phone applications, which saves the customer time and inconvenience of searching the company’s online assets and resources for the appropriate responses they need. Or on the other hand, customers can converse with your brand at any time without leaving their number one informing applications like Facebook Messenger or WhatsApp.

2. 24/7 customer service

Your live chat support staff need rest — yet your chatbot doesn’t.

customers’ requirements frequently emerge outside of business hours, so they need a route search out responses to vital inquiries on occasion when customers administration staff individuals are inaccessible. Chatbots offer customers the chance to find solutions to their inquiries whenever, so they don’t need to hang tight for a reaction from a voice message or email message. The best chatbots can likewise offer the customer the feeling of talking with a live operator at any time.

3. Endless queries, zero chance of sass

Although some chatbots are intended to design human knowledge, different frameworks have been created around allowing computers to do the things that they were worked to do: handle dull repetitive tasks, such as calculations or database searches.

David Cancel, CEO of chatbot development firm Drift,wrote that the goal of a chatbot should not be to create a perfect simulation of a human conversation but to satisfy the customer’s needs.

“A brand shouldn’t try to build a human-like chatbot,” Cancel told us, “a great chatbot should be able to take actions that maximize their chances of success toward achieving particular goals.”

David Cancel, CEO of chatbot development firm Drift

Also, if a customer’s objective ends up including requesting to have their secret phrase rest for the fourth time in a week — your chatbot wouldn’t mind!

4. A smoother journey

To facilitate the buying interaction for the customer, your chatbot can spring upon any item page to offer additional information, video content, or even a discount code.

Chatbots can likewise assist customers with the process of gathering information, for example, the thing they wish to buy, the method they need to use for buying the thing, and how they want it to be shipped. Who knows, possibly those dreaded shopping cart surrender rates will at long last drop, too. 

5. Goodbye, IVR

Probably the biggest complaint that customers have about the customer service process is the utilization of interactive voice response (IVR) frameworks during calls to customer support. This system asks the customers inquiries and courses the customers call dependent on their voice responses. IVR frameworks are exceptionally organized, directing the customers through every reaction until it reaches the pre-programmed destination.

A chatbot, then again, can be utilized likewise, yet with less IVR-induced dissatisfaction.

 The customer feels like their voice is being heard and perceived, while the chatbot can attempt to lead them towards either an answer dependent on previous situations or to a human representative.

6. Personify your brand

The adaptability of chatbots permits them the opportunity to draw in with customers on different levels. They can go about as the customer’s essential primary asset for technical support, account management, or sales information. 

Chatbots can likewise be customized and programmed with various kinds of conversational styles, from exact and specialized to agreeable and supportive to snarky and humorous. The different kinds of “characters” and “personalities” accessible with chatbots will keep customers returning and reconnecting with the brand.

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The World of Chatbots: Customer Service, Business Automation & Scalability

Everybody is discussing them and each business needs to sort out some way to utilize one.

However much we need to accept we live in a world loaded with intelligent automation the likes of Google Assistant and Amazon Alexa, there are cutoff points to what the present chatbots can really offer.

All things considered, chatbots are digging in for the long haul – and to make our lives as online business advertisers simpler.

What is a Chatbot?

A chatbot is a help, controlled by rules and some of the time computerized reasoning that you communicate with through a visit interface.

The help could be quite a few things, going from functional to fun, and it could live in any significant chat product (Facebook Messenger, Slack, Telegram, Text Messages, and so forth)

They are tiny programs that help simulate associations with customers consequently dependent on a bunch of predefined conditions, triggers, and additional occasions.

There are several advantages to using chatbots:

  • They can be proactive or receptive.
  • Their reactions are reliable without fail.
  • They can react to clients right away.
  • They can help you gather significant information and furthermore learn from the information gathered.
  • They can be utilized through a wide range of mediums like SMS, live visit, or even social media.

The idea of a chatbot itself is the same old thing. In fact, they’ve been around since the 1960s.

Be that as it may, applying chatbots to assist organizations with developing is just a new wonder. they actually help a business grow.

Business applications of chatbots for consumer-facing goods are developing quickly.

Also, as indicated by a Facebook review, over 50% of customers say they’re bound to shop with a business that they can connect through talk that is via chat.

Customers hope to have the option to discover the data they’re searching for in a tick of a catch and in a matter of moments and at the point when this is beyond the realm of imagination, disappointment brews, and this can prompt you to lose a deal or in any event, losing a potential client for eternity.

To see how chatbots can mitigate a portion of these disappointments and improve the user experience, we need to initially take a look at how clients are deciding to connect with organizations and businesses today.

On previous occasions, we can see how email and telephone are still the dominant communication channels for many customers.

And keeping in mind that live talk, self-administration, web-based media, and chatbots are moderately lower as far as raw volume, the development of these channels are staggering.

 Why Chatbots Are Such A Big Opportunity

You are likely pondering “For what reason does anybody think often about chatbots?

They seem as though straightforward content-based administrations… what’s the big deal?”

Great question!!

I’ll reveal to you why people care about chatbots.

This is on the grounds that out of the blue individuals are using messenger applications more than they are utilizing other social networks.

Let that sink in for a second.

People are using messenger apps more than they are using social networks.

“People are now spending more time in messaging apps than in social media and that is a huge turning point. Messaging apps are the platforms of the future and bots will be how their users access all sorts of services.”

— Peter Rojas, Entrepreneur in Residence at Betaworks

So, logically, if you want to build a business online, you want to build where the people are. That place is now inside messenger apps.

This is the reason chatbots are BIG DEAL!!

It’s possibly a POTENTIAL business opportunity for anybody willing to bounce heedlessly and build something people want.

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How to Create Great User Stories

What is a User Story?

Before user stories were implemented developers would go through weeks on end composing exceptionally detailed software requirements specifications. “The app shall do this… “And “The app shall do that.” The issue was that nobody could at any point read them. Clients would not get them and it’s just normal for software engineers to skip jumping into an ocean of text and get to diving in a sea of code instead.

Instead of paragraph after paragraph of manual-style details, a user story packages the desired feature into one short, structured sentence.

Here’s an example of a user story from one of Messapps very own applications (Reefill):

As a user, I want to retrieve water from the aid station once it is unlocked so I can refill my bottle and quench my thirst.

It’s not very detailed, but it does answer three very important questions:

  • Who cares about this feature? (the app’s user)
  • What is their goal? (to refill their water bottle with water)
  • Why do they want it? (so that they can quench their thirst)

Attributes of a good user story

To frame coherent user stories, as in any beneficial pursuit, one should begin by INVESTing. INVEST is an acronym (don’t acronyms make life such a ton simpler?) that characterizes every one of the traits required for an articulate client story. Coming up next is every component of the acronym explained:

Independent

 Every user story ought to be treated as a solitary part of the entirety. Stories can be worked on in any order. Overlap in stories is repetitive and befuddling. On the off chance that one is dependent on another, this implies that the previous was less significant and could presumably be omitted. 

Negotiable

 A user story is a conversation; details should be co-made with the customer and the group of designers and developers If they’re both on the same page, scope, priority, and project requirements can be easily changed. Furthermore, you can bet your only remaining dollar that somebody will need to change something down the line.

Valuable

 If the story demonstrates to contain no worth, erase it; an app should profit the client. Each user story ought to be written and composed with that in mind.

Estimable

 A user story must measure appropriately so it very well may be focused on accurately. A feature that is high in esteem however a long improvement time has may not be the most elevated need ahead of schedule because of advancement time. It might demonstrate more beneficial to finish another feature first.

Small

Stories should generally be little squares of work. Yet, how little precisely? 

It truly depends; however in the scrum, or any comparable methodology, the user story ought to be objected such that it very well may be feasible for the group to finish it in a run, a set timeframe which a particular errand must be finished and prepared for survey in agile for example, user stories average 3-4 days of work total.  

Testable

A user story is considered testable if the assembled product, when tested, satisfies its acceptance criteria. This idea of ‘acceptance criteria will be characterized and exemplified without further ado!

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It’s software with a service

A chatbot that can’t advance with your necessities doesn’t make sense!

 We have answers to your communication challenges.

Botnide gives an automated intelligent  (AI) chatbot coordinated inside a business’s social media page. Since Chatbots are utilized broadly for enterprises along these lines Botnide expects to give a total start to finish answer for explicit ventures which incorporates taking care of customer queries to order taking and online payments inside a business’ social media pages.


At present, Botnide has launched its chatbot for food tech with highlights like order generation, interactive menus, deal control, real-time location-based delivery charges, order tracking, handling customer general queries, online payment, and substantially more.

Botnide! the simplest method to integrate bot in your Facebook Page for a total start to finish Solution.

Botnide gives a mechanized and automated insightful chatbot incorporated inside your brand’s Facebook page and offers types of assistance for brands that need to stand out.

Appreciate having a chatbot deployed at your Facebook messenger that can take your clients’ orders with no human involvement.

Botnide is the most straightforward and easiest developer that gives everybody the force of automated discussions.

 As a startup with worldwide reach, it offers types of assistance to big business level associations and offers them better approaches to in a split second and easily speak with their customers, utilizing chatbot technology.

We believe chatbots shouldn’t be limited. This is why we have come up with an innovative approach.

Chatbots aren’t just a trend that people have been interpreting wrongly. If implemented correctly, chatbots can become a powerful automated channel to help you meet your goals. Our in-house chatbot studio and agency partners help enlighten and deliver client expectations.

Our work varies from the smallest startups to worldwide corporations, across several industries, and at times hand in hand with agencies, to design custom chatbots that meet their brand strategy: Customer Care, Acquisition, Loyalty, Brand Awareness…

We believe chatbots are a new way to tell your story, that every brand has a story to tell, and the easiest way to start sharing it is with a conversation.

All you need is one tool that is BOTNIDE, the features that facilitate customers are:

  • Build Interactive Menu

Add your menu with simple structure data entry. Manage deals and additional items with few ticks.  

  • Automate Customer Orders

Automate order taking from customers with our AI bot that can take requests for your customers for your business so you don’t need to issue a lot.

  • Realtime Status

Real-time status change and order tracking.

  • Analytics

Discover trends, patterns, and customer needs your most broadly famous things, and substantially more where we continue to add diverse analysis angles.

  • Deal Control

Botnide helps customers to make the best decision to place orders by introducing new deals.

  • Feed back/Complaint processing

Great customer support through feedbacks and complaint processes will get more of life for your business in the long run. Replying to customers’ queries instantly can help impulsive buyers to take decisions quickly.

  • Discounts:

Botnide offers discounts to draw people quickly towards customers.

Anytime you tell a customer that he can save money, you’re likely to get his attention. 

  • Reviews:

Botnide uses the game of reviews through which customers will get to know about the product he or she is willing to order.

  • Online Payment:

For the ease of customers, online payment is available to avoid any hassle.

  • General inquiries:

Botnide replies to individuals’ general FAQs and general inquiries.

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Why Your Website Needs an App

Over the previous decade, we’ve seen an entrancing change in the manner by which we as a whole communicate with one another, and the manners by which digital data is transmitted, shared and received. The ascent of the smartphone application has totally stirred up so many aspects of people’s lives and livelihoods, and for many of us, applications have gotten key to our day-by-day presence and the way we go about our personal lives, our relationships, and our business.

On the off chance that you as of now run a website that deals with the members of the public, or individuals inside your industry, there’s no moving away from the way that you’re needing an application. With such an extensive amount of our internet-based activity now happening on the move (we’ve all seen how individuals, regardless of whether on an open vehicle, sitting in cafes, or just strolling down the road utilize their cell phones to remain connected), an all-around planned and functional application opens the doors of so many different possibilities.

Apps allow us to keep in touch with our visitors, customers, friends, or content readers. They allow us the opportunity to deliver updates, issue marketing material, or give special offers and speedier administrations. They work with usability and take into account nonstop accessibility.

Applications aren’t only what’s to come; they’re a lot of them on the spot; and if your website doesn’t yet have an application, you’re missing out on a wealth of potential outcomes that could take your website’s purpose to a higher level.

How an App is beneficial for bloggers!

In case you’re a blogger, you’ll be more than mindful of the significance of staying up-to-date on the latest developments in your area of expertise. Regardless of whether you blog about cosmetics, wine, finance, healthcare, parenting, or anything else, keeping steady over the news and recent fads will be a vital piece of what you do.

Guess what? Precisely the same thing is valid for your blog readers and visitors. People come to your blog since they need to be refreshed, and they’re keen to go over new substance which keeps them ahead of the curve. In this sense, apps become overwhelmingly significant, and your readers and visitors will doubtlessly jump at the opportunity to download an application that permits them to read your blog on the go!!

Besides, an application permits an entire host of different advantages for bloggers. You’ll have the option to send message pop-ups to your readership whenever a new post is uploaded – something which will undoubtedly be valued by your followers.

Something that is being undoubtedly appreciated by your followers, our app permits an entire host of different advantages.

You’ll likewise have the chance to run promotions using your app and keep all of your social media updates in one handy place. You can even consider setting up payments for specialist or secret content via an app, and connect it to a payment service for swift, easy, and accessible collection of funds.  Blog applications are progressively mainstream on the App Store, and this new trend for bloggers is simply set to rise and rise.

App for the E-commerce

Your e-commerce site is where your clients go to buy your goods and your services, and the chances are that for quite a while, your website was totally adequate in allowing you to run your business.  In any case, in the present application-driven world, an e-commerce business website without a versatile application is probably going to run into something of an unexpected stopping point in the future, as customers increasingly demand on-the-go access with a higher rate of usability and ease.

Having a custom app made for your e-commerce website can possibly see your sales figures go through the rooftop. Why? Because today’s customers love the ease of use that e-commerce apps bring. The quicker the speed of life turns into, the more we need to have the option to flick through an online store or services while on the go. Additionally, a custom application will in general be easier to use than a traditional e-commerce website, which means buyers’ interest can all the more quickly be changed over into a deal.

Apps additionally allow you to send updates, push notifications, and updates to your customers far more easily than with traditional marketing techniques If you’ve got a discount sale coming up, or you’re offering some sort of special promotion on your e-commerce store, you presently don’t need to stress over conveying mass email promoting messages you can accomplish a lot higher turnaround and ROI with a push notification.

On top of this, an app permits you to link your social media feeds, blogs, and physical store locators into one convenient place, which means your clients can get all they need to know rapidly, effectively, and in a profoundly satisfying way.

Your Website Taken to New Heights with a Custom App

As we have seen, there are many key regions in which apps are getting increasingly fundamental, and mobile device users are progressively depending on apps to improve the quality of their lives, their shopping experiences, the way that they work, and the way that they keep steady over the news and events which matter most to them.

By getting a custom app as an extension to your site, you’re inviting a world of new opportunities into your business or your site’s primary purpose.

You’ll liberate your visitors from their work areas most probably desks, and allow them to profit by what you excel at regardless of where they may be, and that must be something positive.